Information

Data Protection

Data Privacy Statement

At Hamburg Südamerikanische Dampfschifffahrts-Gesellschaft KG, we respect your privacy. The protection of your personal data (such as your name, email address or telephone number) is therefore of particular importance to us. Our data protection practice complies with the provisions of the German Federal Data Protection Act [Bundesdatenschutzgesetz] as well as additional legal requirements.

1. Data Collection and Use

You are essentially able to use our internet site without providing your personal data.

a) Webserver log files

Every time our internet pages are accessed, information transmitted from your browser is automatically saved in webserver log files. In particular, this information includes the name of your provider, your anonymized IP address, your browser type and your operating system, internet sites you have previously used and the server request time. We use this information to improve our online presence.

b) Cookies and the PIWIK Web Analysis Service

We use "cookies" on our internet pages. "Cookies" are text files that are stored on your computer and they help to increase the ease of use, efficacy and safety of our internet service. You can also use our internet site without cookies. Most browsers are set up so that cookies are automatically accepted. However, the user is able to deactivate the storage of cookies or set their browser so that it informs them as soon as cookies are sent.

In the cookies we use, we store:

  • Anonymised user IP
  • Date and time of access
  • The subject of the sites visited
  • The URL of the sites visited
  • Screen resolution
  • The user’s time zone
  • Files downloaded and clicked on
  • Links to external domains (outlink)
  • Page generation speed (how long did it take until the page visited was displayed)
  • Visitor location: country, region, city (geolocation)
  • Browser language
  • The user's browser type

The cookies stored by us in your internet browser are automatically deleted after 14 days.

We will assess the data stored by the cookies on your machine using "Piwik" web analysis software to constantly improve our internet site. For this purpose, usage information generated by cookies is transferred to our server and stored for usage analysis purposes. Your IP address is already stored in the cookie simply in anonymized form and is only recorded in this form by our web analysis software so that you remain anonymous as a user in the context of the analysis.

However, if you do not wish to agree to the use of cookies, you can prevent their use with a corresponding setting in your browser software. You can also object to the use of data recorded by cookies at any time by clicking the following link. In this case, an "opt-out cookie" is placed in your browser, which means that Piwik does not record any session data at all. Attention!: If you delete your cookies, this results in the opt-out cookie also being deleted and you must reactivate it where necessary. If you do not agree to this, please click here .

c) Press Info Service

If you use our Press Info Service, the personal data supplied by you for this purpose (the email address provided in particular) is used exclusively for sending the desired press info. The consent given for your data and email address to be stored and used to send press info can be withdrawn at any time. In particular, you can unsubscribe from the Press Info Service using the following link. Unsubscribe

d) Hamburg Süd newsletter

You have the opportunity to sign up for the free Hamburg Süd newsletter. In order to send out our email newsletter, we work together with a service provider, to which we need to pass on your address details. We take care to ensure that the data is only used for the purposes of sending the requested emails to you. If you have signed up to our newsletter, you are also consenting to the collection of data upon receipt of the email newsletter (opening, click and unsubscribe rates, bouncebacks, devices, geotracking); that data will be used purely for the purposes of performing internal analyses. You are free to subscribe to or unsubscribe from the Hamburg Süd newsletter at any time.

e) Login data for the customer and service provider portals

Should you wish to register for one of the customer or service provider portals provided by us with user information and a password, enter your email address into the relevant input screen for the specific portal. We will initially use this email address to process your request. You will then be requested by email to provide additional necessary personal information on our service provider portal. After your registration has been verified, you will be activated on the relevant portal with your user data. Once this approval has been granted, you will receive an email notification to this effect.

Following approval, your user data will be used to identify you on your chosen portal. Moreover, you will make your data available to us, in order for us to fulfil the portal tasks requested by you, i.e. for contact and implementation and subsequent assessment of the intended or executed contractual relationship.

2. Data Disclosure

We will only use your personal data for the purposes stated in section 1. The recording, processing and use of personal data is carried out by us or by service providers contracted by us. We ensure that these service providers uphold the relevant legal data protection regulations.

Insofar as you request the services of or contact from one of our associated companies from a portal provided by us (cf. section 1 d)), we will share the data you have made available to us with this associated company.

Otherwise, no third parties have access to your personal data.

3. Security

We have implemented extensive security provisions and measures to protect personal data stored by us from unauthorized access, misuse, destruction and loss; however, we must point out that unencrypted data transfer via the internet cannot provide any guarantee that access to your data by third parties is prohibited. Complete protection of your data during unencrypted transfer from your system to our server is not possible in technical terms.

4. Right to information

You have the right to information at all times regarding your stored personal data, its origin and recipients and the purpose of data processing free of charge as well as the right to rectify, block or delete this data. Please send your requests in relation to this to the email address or postal address given under section 8 of this data privacy statement.

5. Withdrawal

You may withdraw your consent at any time. Withdrawal is to be sent to the email address or postal address stated under section 8 of this data privacy statement. Your personal data will be deleted once the withdrawal has been received.

6. Hyperlinks

Our internet sites may contain hyperlinks, i.e. electronic cross-references, with which internet sites from other companies can be called up. This data privacy statement does not apply to these linked internet sites belonging to other companies.

7. Amendment of this data privacy statement

It may be necessary to adapt our data protection policy to changing framework conditions of an actual and legal nature. The data privacy statement published on our pages is kept up to date.

8. Contact

We value your trust. Therefore, please do not hesitate to contact us with any additional queries relating to the processing of your personal data. Please send your queries to:

datenschutz@hamburgsud.com

or

Hamburg Südamerikanische Dampfschifffahrts-Gesellschaft KG
Datenschutzbeauftragte
Willy-Brandt-Straße 59-65
D-20457 Hamburg

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